"You are never given a wish without also being given the power to make it come true." ~ Richard Bach

Coaching Partnership Ethics

For telephone coaching, Client will take responsibility for phoning Ellen Bower at the pre-determined session time. Client is responsible to pay any telephone charges for the duration of the telephone coaching session. For in-person coaching, Client will agree to meet Ellen Bower at her office, or another pre-agreed location.

Refund Procedures

In cases of pre-paid coaching fees:
1. If client ceases coaching prior to end of cycle, client receives a pro-rata refund.
2. If Ellen Bower ceases coaching prior to end of cycle, client receives a pro-rata refund.

Cancelled/Reschedule Session Procedures

With 24 hours notice, Ellen Bower will reschedule your coaching session. Otherwise, client may be expected to fulfill the fee requirements for the session missed.

Missed Session Procedures

If the client does not telephone Ellen Bower at the pre-designated time, or does not show up for a pre-designated session, the client may be expected to fulfill the fee requirements for the session missed.

Late Telephone Call Procedures

The telephone coaching session will continue if the client is within 15 minutes late making the telephone call to Ellen Bower. If the client phones later than 15 minutes after the scheduled session, the client may forfeit that time and may be expected to fulfill the fee requirements for the session missed.

Late In-Person Procedures

The in-person coaching session will continue if the client is within 15 minutes late for the scheduled session. If the client is more than 15 minutes late to the session, they may forfeit that time and may be expected to fulfill the fee requirements for the session missed.