The Purchaser Writes:
I have bought footwear from this firm before with disappointing results. But I thought I'd give them another chance and take up a special offer.
The previous order
was for a pair of snow boots. Things got off to a bad start when Cotton Traders charged my credit card as soon as they got the order but didn't send the boots out for several weeks; I got them some time AFTER I'd had my credit card bill. They're fur-lined and very good for wearing around the house on a cold day. But after a few months, I took them out in snowy conditions and came home with wet socks because they were leaking
Cotton Traders' second chance
was a half-price offer for suede boots. They looked big enough, and it said size 10 on both the box and the moulded sole, so I was quite surprised to find that the toes of my size 9½ feet were rammed up against the toecaps of these Chinese boots.
All became clear when I put a tape measure into the Cotton Traders boots, and then into several pairs of genuine size 10 boots & shoes from elsewhere. The Cotton Traders boots had an internal length of 9 inches while a proper, British size 10 boot has an internal length of 9¼ inches.
As a result of being sent Chinese size 10 boots instead of proper British size 10s, I am now out of pocket to the tune of £12 for postage and return postage (assuming they refund the cost of the boots) and I will most definitely NEVER EVER buy anything else from Cotton Traders.
You'd think a firm which has been in business as long as Cotton Traders would have the elementary business sense to check that what is described as 'size 10' by a foreign manufacturer actually is the right size.
27th February, 2008
I received a rather sniffy letter from Cotton Traders to say the order was supplied as I requested so they're not refunding the postage. As what they supplied is a Chinese size 10, but 1/4" short of being a British size 10, and they are sorry that we can be of no further assistance in this matter, it looks like my best course of action would be to drop a complaint about them on my local Trading Standards Department and remain firm in my resolve NEVER EVER to buy anything from this outfit ever again.
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